Last updated: September 28, 2026
Who We Are
Simona Straps (simonastraps.com) is an online store for watch bands and accessories, located at 18181 NE 31st Ct, North Miami Beach, FL 33160, United States. You can reach us at [email protected] or +1 (203) 690-7756.
Information We Collect
- Order information: your name, email address, phone number, billing and shipping address, and the items you purchase.
- Account information: if you create an account, your login details and order history.
- Messages: information you send us through our contact form or by email.
- Technical information: your IP address, browser type and pages visited, collected automatically through cookies and server logs.
We do not collect or store your full card number. Payments are processed securely by our payment provider.
How We Use Your Information
- To process, ship and deliver your orders, and to send order confirmations and tracking updates.
- To handle returns, refunds and customer service requests.
- To prevent fraud and keep our website secure.
- To improve our website and product selection.
Who We Share Your Information With
We share only the information needed to run our store:
- Payment processing: Stripe processes card and wallet payments (such as Apple Pay and Google Pay) under its own privacy policy.
- Order fulfillment: our fulfillment partner receives your name, shipping address and order items so it can pack and ship your order from its warehouses in New York and Montreal.
- Shipping carriers: USPS and Canada Post receive your shipping details to deliver your package.
- Service providers: our website hosting, security (Cloudflare) and email delivery providers process data on our behalf.
- Legal requirements: when required by law or to protect our rights.
We do not sell your personal information.
Cookies
We use cookies to keep items in your cart, remember your login, secure the checkout, and understand how our website is used. You can block or delete cookies in your browser settings, but parts of the store, such as the cart and checkout, may not work without them.
How Long We Keep Your Information
We keep order records for as long as needed for accounting, tax and legal purposes. Contact form messages are kept only as long as needed to respond and follow up.
Your Rights
You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you any marketing emails. To make a request, email [email protected]. We may need to keep certain information for legal or accounting reasons.
Children
Our store is not directed to children under 13, and we do not knowingly collect their personal information.
Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on this page with the date it was last updated.
Contact Us
Questions about this policy? Email [email protected], call +1 (203) 690-7756, or write to Simona Straps, 18181 NE 31st Ct, North Miami Beach, FL 33160, United States.