Return & Refund Policy
At Simona Straps, we stand by the quality of our products and want you to have the best possible shopping experience. If you’re not completely satisfied with your purchase, our hassle-free return and refund policy has you covered.
📅 Return Eligibility
We accept returns within 30 days of purchase. To be eligible:
- The item must be unused (original packaging is not required).
- Final sale and clearance items cannot be returned.
💰 Full Refunds, No Hidden Fees
We believe in complete transparency:
- Full refunds are issued for eligible returns.
- We also refund the original shipping costs—no hidden fees!
🔄 Want an Exchange Instead?
Prefer an exchange instead of a refund? No problem! Just let us know by emailing [email protected].
📦 Easy Return Process
Returning an item is simple:
- Contact us at [email protected] before sending your item.
- Provide your order number as proof of purchase.
- We will send you a prepaid return shipping label—we cover all return costs.
🚫 Non-Returnable Items
The following items cannot be returned:
- Clearance and final sale items
❌ Received the Wrong or a Defective Item?
We sincerely apologize! If you received a damaged, defective, or incorrect item, please email us at [email protected] and we’ll make it right. We cover all return shipping costs for such cases.
⏳ Refund Processing Time
Once we receive your return, your refund will be processed within 1–2 business days. The amount will be credited back to your original payment method.
📩 Need Help?
If you have any questions about returns or refunds, reach out to us anytime:
Email: [email protected]